Return & Cancellation Policy
Because Roxy Rich Fine Art operates as an independent, working artist studio rather than a mass-production retail outlet, all sales are final. We do not accept returns, exchanges, or cancellations for change of mind.
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1. Original Artworks: All sales of original oil paintings, watercolors, and masterworks are final. To ensure you are absolutely thrilled with your acquisition before it leaves the studio, Roxy is glad to provide personalized virtual consultations, detailed video walkthroughs, and close-up texture photos prior to shipment.
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2. Made-to-Order Merchandise: All apparel, home decor, kitchenware, and custom gifts are individually manufactured and printed on demand specifically for you at the exact moment you checkout. Because we carry no physical inventory and production begins immediately, these items cannot be returned, exchanged, or canceled.
- 3. Prints (Note: Standard retail fine art prints purchased via our third-party print shop (Shop Prints Tab) or widget are fulfilled independently by Fine Art America, which honors its own direct 30-day money-back guarantee policy.)
Damaged or Defective ItemsIf an item arrives physically damaged due to courier transit, please submit clear photos of both the damaged packaging and the product via our
Contact Page within
5 business days of delivery. For merchandise, we will immediately arrange a complimentary replacement. For original art, we will coordinate directly with you to resolve insured transit issues.
(Note: Standard retail fine art prints purchased via our third-party print shop or widget are fulfilled independently by Fine Art America, which honors its own direct 30-day money-back guarantee policy.)